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RETURN AND REFUND

RETURNS AND CANCELLATION POLICY

Our Return and Cancellation Policy governs the terms and conditions for returning and cancelling products purchased from “The Mystry” ("we," "us," or "our") online website and/or any other platform(s). Items once sold, will not be returned. Only in extremely rare circumstances, will return be offered and for that the customer will need to firstly contact our customer service team at the provided e-mail: themystry2021@gmail.com with the order number and product details. Upon receiving the returned item, we will inspect it to ensure it meets the return criteria, and approval or rejection will be communicated to the customer.

Return shipping costs are the responsibility of the customer and are non-refundable. Approved refunds will be processed and applied to the original payment method within a specified number of days. Refund timing may vary based on the payment provider's processing time. Customers are advised to check their bank account and contact their payment provider if the refund is not received within the expected time frame.


COMMUNICATION

    By accepting the term and conditions, you accept the following;

  • We may communicate with you on the contact information that you may have provided to us during the course of your engagement, including but not limited to signup, transacting, or availing any third-party products or services on our website.
  • We will make our best efforts to provide communication alerts via emails or SMS or push notifications or other progressive technology.
  • You also agree that there can be disruption in communications due to factors that are not under our control, including but not limited to Your Phone being switched off, incorrect email address, and network interruptions.
  • You agree not to hold us liable for non-delivery for any alert or any loss suffered by you due to delay distortion or failure of communication.
  • You further acknowledge that you are responsible for the information and contact details shared with Us and shall update us on any change in your contact details.
  • You authorize us to contact you and communicate with you for any of our Services. We may use third-party service providers to send alerts or communicate with you.
  • You authorize our website to override the DND settings to reach out to you over calls, SMS, emails, and any other mode of communication.

Contact Details

Address -PLOT NO. 1134, MORTA MEERUT ROAD INDUSTRIAL AREA, NH-58, GHAZIABAD UP 201003 IN

Mail Id - info@themystry.com

Number - 8126966997

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